The role of a Quitline counsellor is to provide advice and support to people who are ready to quit smoking, to give them the best chance of succeeding. Counsellors focus on the reasons why people smoke – not why they shouldn’t – so callers aren’t given a ‘health lecture’.
Quitline counsellors can:
- provide information and advice about quitting, including self-help resources
- assess a smoker’s level of nicotine dependence
- help develop strategies to prepare to quit such as develop a quit plan and set a quit date
- determine habits and routines around smoking
- discuss motivations for and barriers to quitting
- provide advice on products to help with quitting
- support a person to stay a non-smoker, such as providing tips for managing cravings
- offer ongoing support during the quitting process.







